At its core, User Experience is about understanding people.
It's about understanding their problems, their context, their strengths and their weaknesses. It's about bringing people together and working together to make life a little easier for someone. It's not industry specific, it's not role specific, it's not medium specific. It's not about being perfect. It's not about being right. It's about learning from your mistakes and trying something different next time. It's about seeing another person's perspective.
I believe in a human centered approach to design, to leadership, and to life and am always looking for opportunities to help teams and companies to take a more human centered approach to their work.
My recent work
All of the players we must take into account when we are designing systems and processes for Teachers like marie
EF Education First
My team is responsible for optimizing the end-to-end experience of planning and traveling on a tour for teachers, students and parents. This experience spans many months (sometimes years) and many touch points. Given the complex ecosystem of people and technology required to make a tour happen, we work with teams all over the business to ensure that EF delivers on their promise of a beautiful customer experience. During my time at EF, the user experience team has:
- Grown from 2 to 8
- Introduced user experience research to EF
- Worked with our development teams to transition from waterfall to agile
- Designed or redesigned 7 different systems serving our customers, sales teams, operations teams and suppliers
- Introduced techniques for leading collaborative and efficient meetings with stakeholders
- Advocated for user-centered design by sharing resources, delivering presentations, and leading UX workshops for various teams across the organization
Other experience
Bringing user centered design to behavioral health
In my 5 years at Inflexxion, I learned the ins and outs of user experience design and research. I worked on a variety of tools designed to help doctors and patients manage pain and addiction.
Responsibilities included: writing use cases, user flows, creating personas, content inventories, creating wireframes, contextual inquiry, card sorting, and usability testing
Learning all the things at Bentley University
I received my Masters in Human Factors in Information Design from Bentley University in 2014. Throughout my coursework I learned:
- How the human brain works and what that means for design
- Qualitative and quantitative methods for understanding user needs and measuring the user experience
- Information architecture, prototyping, and sketching techniques
- About the role of User Experience in business
- How to know what really matters and when it's OK to let go